Support Centre
Account, billing, and workflow support
GLYPHAI Support
Use this page for account access, PromptPay review issues, tool failures, and entitlement questions. Keep your payment reference nearby. LINE is the coordination channel for first contact and follow-up, while the web billing page remains the main path for actual slip upload.
Fastest support paths
- Review active billing cases and PromptPay status on the pricing page.
- If a customer starts on LINE, ask for the email used to register so the account can be linked first.
- If the LINE sender does not match automatically, the request enters the provisional inbox and admin should match the customer or billing case manually.
- Pay the exact THB amount shown in the QR flow, then upload the actual slip on the pricing page in the same billing case.
- Use Settings or dashboard history when a tool run needs diagnosis.
- Use the legal pages for policy, refund, and data-handling terms.
Operational notes
- Authentication and entitlements are enforced server-side.
- PromptPay upgrades create billing cases with proof history and reviewer confirmation.
- LINE currently handles first contact, account linking, provisional inbox intake, and status follow-up.
- Until live LINE image intake is fully validated, the web billing case remains the primary path for actual slip submission.
- Tool runs are stored with searchable history and diagnostic metadata.
What to expect
Billing
Every payment case stays tied to a reference, proof history, and final reviewer action.
LINE coordination
Use LINE to start the conversation, link the account, and follow status updates without losing the billing trail.
Tool support
If a workspace tool fails, capture the tool name and the latest run state so the team can trace it quickly.