Support
GLYPHAI Help Desk
Wave one support is focused on account access, manual payment verification, failed tool runs, and entitlement issues. Include the payment reference or the tool diagnostic id when you report a problem.
Fastest paths
- Use the plans page for upgrade state and billing status.
- Open the PromptPay QR from the pricing page, pay the exact THB amount, then upload the slip from the same case.
- Grace access becomes active right after proof submission, while OCR and review complete the final approval path.
- Use the settings page when your Gemini BYOK preference needs to be reset.
- Use the legal pages for policy, refund, and data-handling details.
Operational notes
- Authentication and entitlements are enforced server-side.
- PromptPay upgrades create review cases with immutable proof history, QR assets, and OCR summaries.
- Grace access can be activated after proof submission and revoked if the review fails, escalates, or expires.
- PayPal upgrades remain optional and are verified before tier changes are applied.
- Tool runs are stored with searchable history and diagnostic metadata.
Deployment checklist
- Auth runtime: configured
- PromptPay billing runtime: configured
- PromptPay worker runtime: missing variables
- Proof storage runtime: configured
- Review admin runtime: configured
- Reconciliation cron auth: configured
- PayPal runtime: configured
- AI runtime: configured
- Deployment URL strategy: Vercel-aware runtime URLs
Missing environment variables: GLYPHAI_PROMPTPAY_WORKER_URL, GLYPHAI_PROMPTPAY_WORKER_TOKEN